sedap138 Casino & Sportsbook FAQ

To register on sedap138, you provide your full name, date of birth, email address, mobile phone number, residential address, username, and password. Your email and phone are used to verify your identity and send account confirmations. During registration, you confirm that you have read our Terms & Conditions and Legal Notice and that you reside in a jurisdiction where our services are permitted. After registration, you can log in and access the sportsbook, live-dealer tables, and slot games immediately. Before your first withdrawal, you must complete identity verification (KYC) by uploading a photo of your passport, ID card, or driver's license and confirming your residential address. This process typically takes a few hours to one business day.

If you forget your password, visit the login page and click the "Forgot your password?" link. Enter your email address or username, and we will send a password reset link to your registered email. Click the link, set a new password (at least 8 characters, with uppercase, lowercase, and a number), and confirm. You can then log in with your new password. If you do not receive the reset email within a few minutes, check your spam folder or contact our support team. If you have changed your registered email address, contact support with proof of identity so we can verify your account and assist with password recovery.

If a deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet does not complete, your funds remain in your payment account, not in your sedap138 balance. Refresh the deposit page to check if the transaction went through—sometimes a timeout occurs but the payment succeeds. If your balance was not credited after subject to verification, note your transaction ID from your payment provider, then contact our support team with the reference number. We can investigate whether the transaction reached our system. If funds were deducted from your payment account but not credited to sedap138, we will work with your payment provider to trace and recover the amount. Do not attempt the deposit again until you have confirmed the first attempt failed.

Withdrawal requests are typically reviewed within one business day. After review, funds are transferred to your payment account (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank: online payment, e-wallet, mobile banking, local payment). Settlement time depends on your payment provider; e-wallet transfers often complete within minutes, while bank transfers may take 1–3 business days. During public holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, processing times may extend due to banking closures. Your withdrawal status can be checked in your account dashboard under "Transaction History." If a withdrawal is delayed beyond the expected window, contact support with your withdrawal request ID and your payment account details so we can investigate.

Our weekly cashback offer credits a percentage of your net losses (losses minus wins) from the previous week back to your account as bonus credit. The offer applies to all games—sportsbook, live-dealer tables, slots, and esports—without restriction. Cashback is calculated automatically every Monday morning based on your activity from Sunday through Saturday. The bonus is subject to standard wagering requirements (see Terms & Conditions for full details). Cashback must be wagered before it can be withdrawn; it cannot be removed as pure cash. If you incur net losses during a week, you will see the cashback credit appear in your account balance on the following Monday. The exact percentage and maximum cashback amount are stated in our promotions section; these may vary seasonally.

sedap138 covers major football and tournament competitions including Liga 1 (Indonesian football), Piala Indonesia, Piala AFF, Champions League, Premier League, La Liga, Serie A, Bundesliga, Ligue 1, and international tournaments such as World Cup qualifiers and continental championships. We also list non-football sports: MotoGP (motorcycle racing), badminton, basketball (NBA), tennis, and esports tournaments such as Mobile Legends Professional League, Free Fire World Series, and PUBG Mobile Global Championship. Match listings are updated daily; odds and market availability change based on upcoming fixtures and our trading desk decisions. Live in-play betting is available for most major matches during the event. To view all available markets, log into sedap138 and browse the sportsbook section by sport or competition.

We at sedap138 protect personal information using industry-standard encryption (HTTPS/TLS) for all data in transit between your device and our servers. Your password is hashed and stored securely; we do not store plain-text passwords. Identity documents (passport, ID card, driver's licence) provided during KYC are encrypted and stored on secure servers with restricted access. Payment information (bank account or e-wallet details) is handled according to PCI DSS standards and is never stored in plain text. We do not sell or share your personal data with third parties except as required by law or for legitimate payment processing. Our privacy policy (see Privacy Policy) details what data we collect, how it is used, and your rights. For security best practices, use a strong password, enable two-factor authentication if available, log out after each session, and never share your credentials.

Our English-language support team responds to inquiries during standard business hours (typically Monday–Friday, 9 AM to 6 PM local time). Response times vary depending on query volume; simple questions about account access or payment methods usually receive a reply within 1–2 hours, while account-specific issues (lost deposits, withdrawal delays) may require investigation and take 4–24 hours. For urgent matters outside business hours, you can submit a ticket and our team will respond when they return. We recommend including your account username, transaction ID (if relevant), and a clear description of the issue to speed up resolution. Chat support may also be available on the website during peak hours. For non-urgent questions, check this FAQ first, as it may resolve your issue immediately without needing to wait for support.